Privacy Policy — gs99 Casino

gs99 collects personal information about you when you register an account, use our casino or sportsbook services, contact our support team, or interact with our website at gs99.ws. The categories of personal data we may collect include the following:

Identity Data: Full legal name, date of birth, gender, nationality, and a copy of your government-issued identity document (National Identity Card, passport, or driving licence). This information is collected during the account registration and KYC verification processes.

Contact Data: Residential address (including city — for example, Dhaka, Chittagong, Sylhet, Rajshahi, or Khulna), email address, and Bangladeshi mobile phone number. Contact data is used to communicate with you about your account, transactions, and promotions.

Financial Data: Payment method details associated with your account, including your bKash wallet number, Nagad account reference, Rocket number, Upay account, or bank account name and number (Dutch-Bangla Bank, BRAC Bank, City Bank, etc.). gs99 does not store full card numbers; Visa and Mastercard transactions are processed via a PCI-DSS-compliant payment gateway.

Transaction Data: A complete history of deposits, withdrawals, bonus activations, wagers placed, games played, and associated amounts in Bangladeshi Taka (৳). This data is maintained for accounting, fraud prevention, and responsible gaming monitoring purposes.

Technical Data: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, device fingerprint, and geolocation data (country and city-level). Technical data is collected automatically whenever you access the gs99 website or mobile interface.

Behavioural Data: Pages visited on gs99.ws, games launched, session duration, click patterns, and in-session betting behaviour. This data is used to improve platform performance, personalise the player experience, and identify signs of problem gambling.

Communications Data: Records of all communications between you and the gs99 support team, including live chat transcripts, email correspondence, and support ticket content. These records are retained for quality assurance and dispute resolution purposes.

gs99 processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The table below summarises the primary purposes for which we use your personal information:

Marketing Communications: With your consent, gs99 may send you promotional communications by email or SMS regarding new games, seasonal bonuses (for example, Eid special offers, Pohela Boishakh promotions, BPL season betting offers), and platform updates. You may withdraw this consent at any time by contacting our support team or by following the unsubscribe instructions included in every marketing message. Withdrawal of marketing consent does not affect your ability to use any gs99 service.

Automated Decision-Making: gs99 uses automated systems to screen player activity for signs of fraudulent behaviour, money laundering, and problem gambling. These systems may trigger automatic account flags, withdrawal holds, or requests for additional documentation. Where an automated decision has a significant impact on your account, you have the right to request human review of that decision by contacting our support team.

gs99 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may, however, share specific categories of your data with carefully selected third parties where this is necessary to operate the gs99 platform, fulfil legal obligations, or protect the interests of our players. All third parties with whom gs99 shares personal data are required to handle that data in accordance with applicable data protection standards.

Game Providers: To deliver casino games, gs99 works with certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as your session token, player ID, and game history) solely for the purpose of delivering their games and resolving game-related disputes. They are contractually prohibited from using your data for any other purpose.

Payment Processors: When you make a deposit or withdrawal, gs99 shares the minimum necessary financial data with the relevant payment processor (bKash, Nagad, Rocket, Upay, Visa/Mastercard networks, Dutch-Bangla Bank, BRAC Bank). These processors are independent data controllers subject to their own privacy policies and regulatory obligations.

Identity Verification Services: gs99 may use third-party KYC and identity verification services to assist with document authentication. These services receive copies of identity documents solely for the purpose of verification and are bound by strict data processing agreements.

Fraud Prevention & AML: gs99 may share transaction data and player identity information with fraud prevention agencies and financial intelligence units where required by applicable anti-money-laundering law or where we have a reasonable suspicion of financial crime.

Law Enforcement & Legal Process: gs99 will disclose personal data to law enforcement agencies, courts, or regulatory authorities when required to do so by a valid legal order, court subpoena, or applicable law. We will notify affected players of such disclosures where we are legally permitted to do so.

gs99 uses cookies and similar tracking technologies to operate and improve the gs99 website. A cookie is a small text file that is placed on your device when you visit gs99.ws. Cookies allow the platform to remember your preferences, keep you logged in during a session, and gather aggregated analytics data.

The following categories of cookies are used on the gs99 platform:

gs99 does not use advertising cookies, retargeting pixels, or cross-site tracking technologies. You may configure your browser to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies may impair the functionality of the gs99 platform, including your ability to log in and maintain an active session.

gs99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, and disclosure. Our security framework includes the following controls:

• Transport Encryption: All data transmitted between your device and gs99 servers is encrypted using TLS 1.2 or higher. The gs99.ws domain is secured with a valid SSL certificate.
• Data-at-Rest Encryption: Sensitive data stored in gs99 databases — including identity documents, financial records, and password hashes — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within gs99 systems is restricted on a strict need-to-know basis. Employee access to player records is logged and audited. Administrative access requires multi-factor authentication.
• Password Hashing: gs99 never stores plaintext passwords. All player passwords are hashed using a modern one-way cryptographic algorithm (bcrypt or equivalent) with an individual salt per account.
• Penetration Testing: The gs99 platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: gs99 maintains a documented data breach response plan. In the event of a breach affecting your personal data, we will notify affected players as required by applicable law and take immediate remedial action.

While gs99 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You also have a responsibility to protect your account by using a strong, unique password and not sharing your login credentials with any third party.

As a gs99 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team in writing at [email protected]. We will acknowledge your request within 5 business days and respond in full within 30 calendar days.

gs99 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Our standard data retention schedule is as follows:

Upon expiry of the applicable retention period, gs99 will either securely delete the relevant personal data or anonymise it so that it can no longer be associated with any individual player. Anonymised data may be retained indefinitely for aggregated statistical analysis and platform improvement purposes.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which gs99 handles your personal data, please contact our dedicated privacy support team. We take all privacy enquiries seriously and will respond within 5 business days of receipt.

Email: [email protected]
Subject Line: Please include "Privacy Enquiry" in the subject line of your email so that it is routed to the correct team.
Response Time: Acknowledgement within 5 business days; full response within 30 calendar days.
Language: All privacy correspondence must be submitted in English.

If you are not satisfied with gs99's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. gs99 commits to cooperating fully with any such regulatory investigation.

gs99 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address on file at least 7 days prior to the changes taking effect. The effective date at the top of this document reflects the most recent revision. Continued use of the gs99 platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms.